Hopes and fears 2021
Workers want more digital skills, more inclusivity, and more flexibility
COVID-19 has significantly disrupted working practices, making it imperative for businesses to adapt and act fast - pivoting operations and processes, in order to manage through the pandemic and build resilience for the years ahead. The erstwhile ‘good to have’ digital capabilities are now a ‘must have’.
Many industries are being rapidly transformed - some permanently, resulting in unprecedented challenges in adapting to the new business environment. Organisations need to redefine strategies, undertake organisational change and workforce upskilling at scale, and manage increased digital, data and cybersecurity risks.
Against this backdrop, businesses may need a new and accelerated digital transformation strategy, with a focus on: